Returns / Reconsideration Period

The reconsideration period is fourteen (14) days. Within that period, you can review the products. If the product does not suit you, you may return it within the 14-day period in the original packaging and without damage. If you wish to send back the purchased goods, you bear the expense of the return sending. We are happy to discuss the matter with you and to work with you to find a suitable solution. 
If you have further questions about returns or the reconsideration period, then you can contact us by telephone at +32 (0)14 25 92 83 or by e-mail at sales@promodels.be

Steps to follow if you are not satisfied with the product and wish to return it.

  • Fill in the included return form as completely as possible.
  • Package the goods securely, in any case in a sturdy shipping box. (Goods that are damaged during transport will not be reimbursed.)
  • Send the product via package delivery service of your choice, e.g. B-Post, PostNL, etc. (Shipping costs are at your own expense.)
  • You will receive a credit slip from us or have the money credited back to your account within a few days unless otherwise agreed.


For questions about the returns procedure, you can always contact us by telephone at +32 (0)14 25 92 83 or by e-mail at sales@promodels.be
Important: The products may not have been used in any fashion. Packaging must be in the original condition without damage. We retain the right to bill for costs and to deduct these from the repayment of your purchase amount.
 






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